Service & Support
Service Details
Based on the market with technology, and win trust with service. "Standing together through thick and thin, win-win cooperation" is the purpose of our company to provide long-term technical support services.
  • Philosophy and Purpose

    Since its establishment, the company has been adhering to the business philosophy of "relying on technology to gain market share and win trust with service", and has always provided customers with the most suitable products and the best services based on the R&D and design concept of "innovation, practicality and efficiency". We are willing to cooperate with customers in a long-term and partnership-style manner. The success of customers is our own success. "Risks and hardships stand together, win-win cooperation" is the purpose of our company to provide long-term technical support services. In our view:

    Service is a culture, which not only represents a system and procedure, but also should be integrated into the corporate culture and accepted and followed by all employees.

    The service content comes from the needs of users. As always, we provide users with high-quality and efficient services, and increase the self-sustaining mechanism of services through paid services, improve service quality, and seek improvements in service content and service methods so that both parties can obtain the best benefits.

    We provide users with standardized, professional, diversified and productized services. Standardization represents service specifications, specialization represents service quality, diversification represents service content, and productization represents different service quality and value, with user satisfaction as the measurement standard.

  • Service Content and Commitment

    Before purchasing a product, we will conduct a comprehensive analysis based on the customer's opinions and requirements, recommend the product that best suits the actual needs to the customer, and let the customer know the performance characteristics of the selected product.

    During the product purchase, we will communicate with the customer about the completion of the product. Produce and deliver in accordance with the relevant provisions of the contract terms, ensure product quality, and deliver to the location required by the customer within the specified time.

    During the warranty period, under normal storage, transportation, maintenance, and use conditions, if there are quality problems, my first-line dealers or first-line sales staff will assist you in fully understanding the situation, comprehensively analyze the causes of the problem, and assist customers in making solutions.

Service Hotline

If you have any requirements or valuable suggestions for product services, please contact us in time.

Service phone number
021-62117373

Complaint phone number
13310110900

Email
hfsh@hflube.com

We will reply you within 24 hours, or you can call us directly

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